Terms & Conditions

Artworks come in frames with a perspex front as its a better material to ship. If you would like glass please let me know and we can arrange this. 

Postage and Packaging

 

Please contact me to discuss the most suitable method for your region.

 

Your order will be packaged with the utmost care, being placed within a cardboard box in plenty of layers of bubble wrap and corner protectors. 

 

All orders will be shipped within 3 working days.

 

Shipping within the UK 

Shipping is calculated at the checkout.

Framed pieces have part of the shipping included in the product price and are shipped via ipostparcels part of DHL.

Delivery of framed pieces will be tracked with a tracking number sent to you once its departed my side, you should receive your order within 1-2 working days from dispatch.

If your order doesn’t show up please let me know and I will get onto it. 

Returns/ Exchange

 

If you would like to return or exchange your purchase please notify me as soon as possible (within 48 hours) by email.

 

Items will need to be returned in perfect condition (within 14 days), with the order number and customer details. Any items returned after this can only be exchanged. 

 

If the item arrives damaged I will refund the full purchase price once the item has been returned. Please contact me so we can discuss this further.

 

All return costs are to be paid by the customer unless the product has been damaged in transit. 

 

Fold Em’ is not responsible for returned items which fail to be delivered. 

Payment

I accept PayPal and credit/debit cards through the secure checkout.

 

Privacy Policy

 

Your privacy and security are really important, so your data will never be shared with any third parties without your permission.
When you purchase something from my online shop, as part of the buying and selling process we receive, collect and store any information you enter on our website or provide us in any other way. This data includes name and contact details. We also retain details regarding your purchase (item, when sold etc.) and any queries or complaints you raise. We don't have access to your payment and card details since these are held by the payment service providers. In addition, when you browse on the shop we collect the Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. All this information is safe and so will never share personal details with a third party. You can contact me at any time and ask to have this information removed from the system. 

 

Cookies

 

Cookies are small files downloaded to a computer when you visit a website. They are designed to better your shopping experience. Here is a list of cookies used by this site, provided by Wix:

 

-svSession, Persistent, Identidies unique visitors and tracks a visitors sessions on a site

-hs, Session, Security

-XSRF-TOKEN, Persistent, Security

-smSession, Persistent(Two weeks), Identifies logged in site members

-TSxxxxxxxx(x is replaced with a random series of numbers and letters), Persistent, Security

-TSxxxxxxxx_d(x is replace with a random series of numbers and letters), Persistent, Security

 

Contact

If you have any questions about the above, please get in touch through emailing foldemily@gmail.com
I’ll be happy to help and get back to you as soon as possible (usually 24 hours).

Please contact me if you have any questions or queries.

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